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GOT QUESTIONS?
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General
Construction
Streaming
- 01Aspire Fiber is a cutting-edge internet service provider offering fast, reliable fiber-optic internet. Our journey began as Aspire Communications, a telecommunications construction contractor. Over the years, we’ve partnered with numerous ISPs on projects ranging from MDU network builds to full city deployments. Since 2019, we have rapidly expanded our size and footprint, successfully operating in markets on both coasts of the United States. In 2024, we took the bold step of launching our own internet service, driven by a mission to deliver fast and affordable internet to customers underserved by the current internet monopoly.
- 02We’re currently building our first fiber internet network in Moorpark, California, and plan to expand to additional Southern California communities—starting with Santa Clarita and Ojai in the near future.
- 03Fiber-optic internet is the rockstar of connectivity, delivering next-level speeds by using light signals that travel through tiny glass or plastic fibers. The result? Insanely fast internet that leaves cable and DSL in the dust! With fiber, you can stream, game, and work all at the same time without those annoying lags. Plus, it’s super reliable—no more worrying about storms or interference messing with your connection. And here’s the kicker: upload and download speeds are the same, so whether you’re binging your favorite show or uploading that epic gaming montage, it’s lightning-fast both ways. Fiber is also built for the future, ready to handle even more speed and data as tech evolves. It’s the ultimate internet upgrade!
- 04Nope, no data caps here! With Aspire Broadband, you can stream, game, work, and scroll to your heart's content without worrying about hitting a limit. Unlike some providers that slap you with extra charges or slow your speeds after a certain amount of use, we believe in giving you the freedom to enjoy unlimited internet. Whether you're binge-watching your favorite shows or uploading massive files, you’ll always have the speed and data you need. Because who needs limits when it comes to the internet?
- 05Pricing can vary depending on where you're located, so it's best to check our website or reach out to us directly for the most accurate rates in your area. We're here to help you find the perfect plan that fits your needs and budget!
- 06First, check availability in your area by entering your address on our Check Availability page. Once you've entered your address, if it's active, you’ll be able to select "Sign Up" and create an account. After you've created your account in our customer portal and signed up for service, a technician will be scheduled to visit your home and complete the installation of our equipment at no additional cost to you. If your address is not yet serviceable, be sure to complete the form so that you can be notified as soon as it's time to register.
- 07Short answer: No. Signing up for Aspire Fiber will not interfere with your existing cable or coaxial service. Long answer: Aspire Fiber installs a completely separate fiber-optic line to your home. Our network does not use, modify, disconnect, or tamper with your existing coaxial cable in any way. Your current cable TV or internet service will remain fully intact unless you choose to cancel it. If you want to keep your cable service and add fiber internet from Aspire, that is absolutely no problem—both services can run side-by-side without affecting each other. Some customers choose to switch to streaming with MyBundle.TV after signing up with Aspire Fiber because it can save money in the long run, but that is entirely optional. Bottom line: Your cable will stay exactly as it is. Our fiber line is new, separate, and installed without touching any of your coax.
- 08Our service is launching in Zone 1A in Moorpark in late October. Once your zone is active, we’ll send you an update to schedule your installation. All subsequent zones will be updated with construction start dates and expected service launch dates on our Moorpark page under the Construction Zones section. If you are pre-registered, you’ll receive updates as soon as your address becomes serviceable.
- 09Yes, our fiber optic cable will be run to an access point on your home, where equipment will be installed inside. To learn more, visit our What to Expect section on our site. You will find this on any of our community pages.
- 10We expect to go live in our first polygon (construction zone) at the end of August 2026, and we bring service online as additional polygons are completed. Contact us for a more specific timeline for your community.
- 11Yes, the ONT we provide will have the appropriate ports to allow you to use your own router. When it comes to routers and gig speeds, it’s important to ensure your personal equipment has the specifications to support the plan you’ve chosen with Aspire Fiber.
- 12Yes, our technicians will need access to your home to complete the installation.
- 13Internet speeds depend on the device you are testing. Older phones, laptops, and tablets often cannot reach higher speeds, even if your plan supports them.
- 14Think of speed as bandwidth. The more bandwidth you have, the more data can move at once. This means faster downloads, smoother streaming, and better performance for multiple devices using WiFi at the same time.
- 15We keep it simple with a la carte options instead of forced bundles. For phone, we offer an Ooma VoIP plan for $25/month. For TV, we point customers to MyBundle.tv, a free tool that helps you match your favorite channels and shows to the right streaming services so you can replace an old cable package for less.
- 16In most cases, yes. Ooma can transfer, or "port," your existing number so you do not have to give everyone a new one. A few things to know:You will get a temporary number to use right away while the transfer is in progress.There is a one-time porting fee of $39.95.Porting usually takes about 7 to 10 business days to complete.Keep your current phone service active until the port is finished. If you cancel early, you risk losing the number.
- 17We do not offer email service. Unfortunately, If you leave Spectrum for internet, they will typically shut down your Spectrum email address, so you will want to move to a free provider like Gmail or Outlook before you switch.
- 18Absolutely, and plenty of our customers are renters. Since we install fiber directly to the property, we suggest you loop in your landlord or property owner before we begin. Most owners say yes quickly once they hear why:It adds long-term value to their property at no cost to them.Our install is minimally invasive. We use narrow trenching, not big open digging, and we restore the yard so it looks the way it did before.Fiber is a sought-after amenity that makes a rental more attractive to future tenants.We are also glad to talk to your landlord directly and walk them through the whole thing. Most of the time it is a quick conversation and you are on your way.
FAQ
| Frequently Asked Questions
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