Privacy policy

Aspire Fiber, LLC ("Aspire Fiber," "we," "our," or "us") is committed to protecting the privacy and security of our users. This Privacy Policy outlines the types of information we may collect from you, or that you may provide when you visit our website, use the Aspire Fiber mobile app, utilize our services, or engage with us in person, and our practices for collecting, using, maintaining, protecting, and disclosing that information.

By accessing or using our website or services, you agree to this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.

1. Information We Collect

We may collect the following categories of information:

a. Personal Identifiable Information ("PII")

Full name, billing address, service address, email address, telephone number, date of birth, and other identifiers that can be used to contact or identify you.

b. Financial Information

Payment card data, billing and transaction history, and associated account details.

c. Technical and Usage Data

IP address, MAC address, browser type, app-generated device identifiers, device and session information, system configuration, internet service usage statistics, network and connection diagnostics, Wi-Fi device information reported by your gateway, data-usage totals, and log data. Information collected specifically through the Aspire Fiber app is described in Section 11.

d. Cookies and Tracking Technologies

We use cookies, pixel tags, and similar tracking technologies to enhance user experience, collect performance metrics, and deliver targeted advertising. You may adjust your browser settings to decline cookies, although doing so may impact your ability to access certain functionalities.

2. Use of Information

We may use the information we collect for the following purposes:

To establish and maintain your account and provide services to you.
To operate and secure the Aspire Fiber app, including signing you in; displaying your account, billing, and connection information; and sending sign-in codes and account notices.
To process billing and payments.
To monitor and improve service delivery and website performance.
To communicate important service-related notices, account status updates, or marketing communications (subject to your preferences).
To detect, prevent, and investigate fraud, abuse, or security incidents.
To comply with applicable legal obligations, enforce our agreements, and protect the rights and safety of Aspire Fiber and its users.

3. Disclosure of Information

We do not sell, rent, or trade your personal information. We may disclose your information in the following circumstances:

Service Providers: To third-party vendors, contractors, and partners who perform services on our behalf (e.g., payment processors, CRM platforms, customer service providers) under binding confidentiality agreements. The specific service providers that support the Aspire Fiber app are listed in Section 11.
Legal Obligations: As required by law, regulation, subpoena, or court order, or to comply with law enforcement or other governmental requests.
Business Transfers: In connection with a merger, acquisition, reorganization, or sale of assets, where customer data may be transferred as part of the transaction.

SMS consent is not shared with third parties or affiliates for marketing purposes.

4. Photographs and Videography

By attending any Aspire Fiber-sponsored events or participating in the installation of services at your premises, you acknowledge and consent to the possibility that photographs or video recordings may be taken by Aspire Fiber or its authorized agents.

These images or recordings may include your likeness or property in the background and may be used for:

Marketing and promotional purposes, including on websites, social media, and printed materials.
Internal training materials or public-facing educational content.

If you do not wish to be photographed or recorded, please notify us in advance or at the event. While we will make reasonable efforts to accommodate requests, we cannot guarantee complete exclusion from all media captured in public or semi-public settings.

5. Data Security

We implement and maintain reasonable administrative, technical, and physical security measures designed to protect your personal information from unauthorized access, use, alteration, or disclosure. However, no method of transmission over the Internet or method of electronic storage is 100% secure.

6. Retention of Data

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, to comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods for information collected through the Aspire Fiber app are described in Section 11.

7. Your Rights and Choices

You may exercise the following rights:

Access and Correction: Request access to or correction of your personal information.
Opt-Out: Opt-out of marketing communications by following the unsubscribe instructions in those messages or by contacting us directly.
Cookies: Configure your browser to manage or disable cookies.
Aspire Fiber App Controls: Manage your app devices, notifications, and account closure within the app, as described in Section 11.
California Residents: You have the right to know what personal information we collect, to request deletion or correction, and to opt out of any sale or sharing (we do not sell or share personal information). See Section 11 for how to exercise these rights.

For questions regarding your data or to submit a rights request, please contact us using the information provided below.

8. Third-Party Websites and Services

Our website or communications may contain links to third-party websites. This Privacy Policy does not apply to the data practices of those entities. We encourage you to review the privacy policies of any third-party services you interact with.

9. Children's Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children without verifiable parental consent. If we become aware that a child has provided us with personal information without consent, we will delete such information.

10. Changes to This Policy

Aspire Fiber reserves the right to update or modify this Privacy Policy at any time. If we make material changes, we will notify you by revising the "Effective Date" above and may provide additional notice through email or our website. Continued use of our services after changes are posted constitutes acceptance of the revised policy.

11. Aspire Fiber App

This section covers the Aspire Fiber mobile app and its web version (together, "the app"). Your internet service itself is governed by your Subscriber Agreement and Acceptable Use Policy.

Information the app uses. To provide the app, we use information from your Aspire customer account and from your use of the app. This includes your name and contact details, billing and payment information, device and session information, and information about your connection and the devices on your Wi-Fi gateway, along with limited technical logs used for security and troubleshooting. The app does not use your location, contacts, microphone, or browsing history, does not use an advertising identifier, and contains no advertising or third-party analytics.

Payments. Payments are handled by a third-party payment processor. Aspire never receives or stores your full card or account number.

Service providers. We use service providers to help operate the app, such as payment processing, message delivery, and network security. They may use your information only to perform services for us. We do not sell your information and do not share it for advertising.

How long we keep it. We keep information only as long as needed to provide the app and your service, and as required by law.

Your choices. You can manage your devices and notifications in the app. You can request correction or deletion of your data, or closure of your account, by contacting us using the details below. Some records are retained where the law requires.

California residents. You have the right to know what personal information we collect, to request deletion or correction, and to opt out of any sale or sharing (we do not sell or share personal information). To exercise these rights, contact us using the details below.

Security. We protect your information using encryption and other industry-standard safeguards.

12. Contact Information

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us by following the below link: Contact Us.