HALO app privacy

Aspire Fiber HALO is the work app for Aspire Fiber's staff, field technicians and door-to-door sales reps. Accounts are created by Aspire Fiber. The app is not offered to the public and collects nothing from anyone who is not signed in with an Aspire Fiber account. This page covers the HALO app only; our customer privacy policy is at aspirefiber.com/privacy.

What the app collects

Account information. Your name, work email address and role, as set up by Aspire Fiber. Sign-in uses Microsoft sign-in or a one-time code sent to your email. The app keeps a sign-in token on the phone so you stay signed in.

Location, only while the app is open. If you allow location access, the app shows the homes and jobs around you and records where each door result was logged. HALO never collects location in the background or when the app is closed.

Door results and sales. What a sales rep records at each address: the result, notes and re-visit reminders, and, when a resident signs up, the customer's name, phone, email, service address and chosen plan. This is used to set up the customer's service.

Work orders. For technicians: job status, notes, signatures and photos attached to a work order.

Photos. Photos you take or pick for a work order, a sale (for example proof of a discount) or a support request.

Payments. Card or bank details for a customer's autopay are entered in the payment processor's own secure window. HALO never sees or stores full card or account numbers.

Device and diagnostic information. If the app runs into an error, it can send a report (app version, device model, operating system version and the error text) so it can be fixed.

Push notification token. If you allow notifications, a token issued by Apple or Google is stored so the app can send work notices and re-visit reminders.

What the app does not do

• No advertising, no analytics vendors, no tracking across other apps or websites, and no sale of personal information.
• No background location, no microphone, no contacts or calendar access.

Where the data goes

Data is sent over HTTPS to servers operated by Aspire Fiber. It is shared only with the service providers needed to run the service a customer ordered (for example our billing and payment processors) and with Apple or Google to deliver notifications.

Retention and deletion

Door results, sales and work orders are kept as part of Aspire Fiber's business records. Sign-in tokens expire after 30 days without use and end when you sign out. To have your account or its data removed, ask your manager or contact us below.

Children

HALO is a workplace tool for adults and is not directed at children.

Contact

Questions about this policy: contact Aspire Fiber.